The following resources have been made available so that we are accessible and
easy to contact. Our customer service department is available to answer client questions
24 hours a day and 7 days a week by email and Monday thru Friday during normal business
hours by telephone.
Each department can be easily reached utilizing one convenient toll free telephone
number. International clients are welcomed to call using our toll free telephone
number. Our state of the art telephone center has been fine tuned for ease
of use and convenience. If in the unlikely event a live representative cannot
be reached by telephone, please do leave a message so that a representative
can promptly return a call. Telephone customer service is available during
normal business hours.
- 1-888-732-2258 (Most answers can be found on this page.)
- Press 1 to reach a professional designer to discuss ring details
- Press 2 to reach a sales person or for wholesale inquiries
- Press 3 to check the status of an existing order
Customer service can be obtained via email 24 hours a day and 7 days a week.
In order to continually expedite a quick response, we ask that you email customer
service only once. If we are unable to respond to your email with one business
day, please call our customer service number for further information. Sending
multiple emails and leaving multiple voice messages affects our prompt service.
- Our email address can be found on this page by clicking here.
We ask that all fax transmissions are sent with a cover sheet. If an error
is received while trying to send a fax, simply call our customer service team
to notify us of the problem.
Payments and correspondence can be sent to following address. Most return
orders will be sent to this address, but must be authorized by the customer
service department first. Due to security, all packages arriving unauthorized
first will be return to the sending address.
- United Diamonds
31570 Railroad Canyon Road
Sun City, CA 92587