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Frequently Asked Questions (FAQs)
Click on a question from the table below to be taken to its answer
. . .
Before
I order . . .
Q: May I call by phone
just to see if a live person answers?
A: Yes, absolutely, of course! We encourage everyone to call
us by phone first just to say, "Hi!" Our non-commission staff members are all eager to answer any questions you may have and provide you with creative suggestions to help you. Each caller is never treated as a 'waste
of time'. Please call us anytime during the week and on the
weekends too. Our staff is regularly available to answer your
questions or just to show that we are a legitimate company.
Q: How do I know that I am buying from a legitimate
company?
A: United Diamonds Inc. is endorsed by third party agencies and well known organizations,
like American Express. More importantly to you, United Diamonds Inc. is customer approved. The positive feedback and regular customer
letters we receive on a daily basis speak for themselves. If you wish to read a few
customer letters or listen to a few audio testimonials admiring our wonderful helpful
staff, please visit our new customer testimonial section. Audio
testimonials can be found by clicking here and written testimonials from our customers can
be found by clicking here. Before moving on to
your next question, we encourage you to click each logo below for your own assurance.
Then, listen and read what our customers have to say by following the testimonial links above. Your decision to purchase your diamond engagement ring with United Diamonds
Inc. is safe.
Q: Will my order come with a Diamond Certificate?
A: Yes, absolutely, of course! Our natural certified diamonds are guaranteed by well known reputable organizations like GIA and are available at no extra charge. Each main center diamond has already been rigorously
examined and pre-certified. An authenticity guarantee and one-of-a-kind original diamond
certificate will accompany all orders over $2,000. To learn more about what a diamond certification is, what one
looks like, and why a diamond certificate is important, click
here. United Diamonds Inc. only uses genuine certified
diamonds. Enhanced and altered diamonds are not offered or available for purchase at United Diamonds Inc.
Q: What if my shipment is lost, stolen, or
damaged?
A: Every shipment that leaves our facilities is 100% insured. If in the unlikely event
your ring is lost in transit, stolen, or damaged, United Diamonds Inc., will issue an
immediate refund or dispatch a new ring.
Q: What if my ring arrives while I am not home?
A: Every ring is dispatched with a 'Signature Required' endorsement. If your ring arrives
while you are away, the carrier is prohibited from releasing your ring to anyone other
than someone pre-authorized by you matching the name printed on the shipping label. A signature will also be required
and cannot be waived. We follow this specific protocol to secure the safety of your
ring while it is in transit.
Q: Do I have to pay sales Tax?
A: Only orders that are shipped in the state of California will have sales tax added
to the price. Orders shipped to the remaining 49 states will not have sales tax added
to the price. California customers will receive free overnight shipping in lieu of any added sales
tax.
General Questions . . .
Q: Could you send me a catalog by mail or post?
A: Due to the highly customizable features offered, it is not possible for us to send
a catalog through the mail. Our online website has the most up to date information.
We apologize for the inconvenience.
Q: Can I buy just the mount without the stone(s)?
A: No, at this time, we sell only finished pieces, with the
stones already set. We utilize a new cutting edge CAD manufacturing
process that some traditional jewelers are not properly equipped to set outside stones. Our ring styles are uniquely designed to accommodate this advanced
patented manufacturing process. Our ring designs
are uniquely designed so that we can fabricate each ring with the confidence of our lifetime factory warranty. We invite you to explore the many benefits
of owning a United Diamonds certified premium diamond and mounting
wholly manufactured by us
Q: What if the ring doesn't look like the picture,
am I stuck?
A: No, definitely not. Our 100% money-back satisfaction guarantee
allows you to try any ring without the fear of being trapped into an
unsatisfactory purchase. Fortunately, our products look much
better in real life than they do in the pictures, so we receive
very few complaints. However, if you are not perfectly satisfied with your new ring,
you can be confident that we will resolve your concern and refund
all your money.
Q: Do you have any financing programs?
A: At this time we do not have any financing programs available. We do accept all of
the major credit cards as payment. As a courtesy to our customers we can begin production
/ design process on any of our Diamond Rings with a deposit as little as $100 using any major credit card. You may pay the remaining
balance once your order is ready to ship or utilize monthly law-away payments for up to 12 months.
See also: Which Payment methods do you accept?
Q: Can I buy a ring with a cubic zirconia or
cheap synthetic stone?
A: No. We deal exclusively in natural and untreated stones.
Q: Can I have something engraved / inscribed?
A: At this time we do not offer engraving or inscription services. Most local jewelers
can help you with this after you receive your order.
Q: How do I obtain a copy of my diamond certificate?
A: Should you ever misplace your original diamond's certification, simply contact our
customer service department for assistance. Diamond certificates are issued by the EGL
/ GIA institution only. We can help by contacting the institution on your behalf to
order a duplicate.
Shipping
Questions . . .
Q: How will my order be shipped?
A: Full Value Insurance - All orders, both domestic and international,
are shipped 'Fully Insured' and 'Signature Required'. This means that your order will
be delivered safely and will be 'Fully Insured' until you have checked the contents
of your package. This also includes international orders. If you do not receive your
order, all money will be refunded promptly.
A: Discrete Packaging - All shipments are packaged discreetly with NO indication that your package contains
any type of jewelry item. The name United Diamonds, Inc. will not appear on your package
either. Instead our company acronym is used, UDI, with your Customer Service Representative's
name printed on the package. All orders are sent 'double boxed'. Meaning that your ring
will be contained within a package that is within an outer package.
A:
Signature Required -All orders are sent "Signature Required". This means that
the courier cannot deliver a package without your signature. If you do not receive your
package in your possession, you are not responsible for it.
Q: Do you ship internationally?
A: Yes, we regularly dispatch international orders abroad. You may place your order
online or by telephone.
Q: Can I ship my order to a military APO / FPO address?
A: Yes! United Diamonds is honored to provide efficient and secure shipping to our armed
forces personnel. If you have an APO or FPO address that you would like us to send your
order to, please indicate that on your online shipping form. Alternatively, we are happy
to take all military APO and FPO orders by phone. Due to the nature of military APO
and FPO shipping procedures, we can only dispatch these orders using the United States
Postal Service.
Q: Can I have my order delivered on a Saturday?
A: Yes! There are several available Saturday delivery locations worldwide thanks to
advances at Fed Ex, UPS, and the Post Office. Unfortunately, there are still several
places untouched on Saturday’s. Internet users may indicate on their order form
in the ‘comments’ section the need for Saturday delivery. If you are placing
your order by phone, please ask our phone representative if Saturday delivery is available
at your specific location. Often when Saturday delivery is not available to a specific
address, a nearby address or alterative can be used. We are all happy to assist with
any special Saturday needs.
Q: Can I ship my order to an alternate shipping
address?
A: Yes! If you are looking to preserve that ‘element of surprise’, United
Diamonds is happy to accommodate alternate shipping addresses, such as work, friend,
UPS store, relative, etc. Internet users may simply place their order online and indicate
a separate ‘ship to’ address when prompted. If you are placing your order
by telephone, please let our phone representatives know of your special shipping needs.
International
Ordering Questions . . .
Q: How much will I pay in Customs and/or Duties
Taxes?
A: All orders are dispatched 'duties and taxes unpaid' thus they are billed to the receiver.
Tax rates vary from region to region, so we highly recommend contacting your local customs
agency to inquire about duties and taxes that you may have to pay.
Q: Are your prices calculated in US dollars?
A: Yes, the prices on our website are all expressed in US dollars. Currency conversion
rates vary widely depending on the exact credit card you will use to make your purchase.
Please contact your credit card financial institution prior to placing your order.
Customizations
. . .
Q: May I send you a picture of a ring and have you make
it for me?
A: Yes, Yes, Yes! We love custom designs, as evidenced by our Ring Builder CAD technology. While many jewelry stores avoid custom requests by charging double, we thrive on custom, unique rings. It's a win-win situation for all of us. Please contact us by phone or email to get more information.
Q: Could you send me a picture that shows the
changes I have made?
A: Yes, and in real-time! Our state-of-the-art CAD design technology renders your design immediately … for free! Then you can adjust the diamond size or any other details as you wish. Please contact our design services department by phone or email for more information.
Q: How do I find the matching
wedding band?
A: United Diamonds is a custom diamond engagement ring manufacturing factory. Our ring styles are uniquely made, manufactured, and fabricated on the premises. Our matching wedding bands are custom designed by you our customers, so previous pictures are not always kept. Our customers appreciate the option to become totally involved in the personalization of the bridal set. Our design services department is eager to share ideas to help get you started. Most great custom matching wedding band designs are as little as $500.
About Us . . .
Q: Do you have a showroom that I can visit?
A: We are a diamond jewelry manufacturing company, so only members of the trade will
be permitted onto our facilities. Unlike a basic jewelry store, we have tighter security
requirements due to the nature of our business.
Q: Could you refer me to a local jeweler to
see your products?
A: At this time we do not refer our Internet clients to the local jewelers who carry
our products. Many of the jewelry stores that carry our merchandise have asked us not
to refer our Internet clients to them. In the past, our clients would visit their local
jeweler to view our merchandise, only to return home and purchase directly online for
the lower wholesale price. Our published online prices are the same prices that we sell
to the jewelry stores.
Q: What's your phone number or email address?
- [email protected]
- 1-888-732-2258
- Press 1 to reach a professional designer to discuss ring details
- Press 2 to reach a sales person or for wholesale inquiries
- Press 3 to check the status of an existing order
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